Terms of service
Terms of Service
This website is operated by By Kept. Throughout the site, the terms "we", "us" and "our" refer to By Kept. By Kept offers this website, including all information, tools, products and services available from this site, to you, the user, conditional upon your acceptance of the terms below.
Article 1 - Definitions
In these terms, the following definitions are used: "Reflection period": the period within which the consumer can make use of the right of cancellation. "Consumer": the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the company. "Distance contract": an agreement concluded between the company and the consumer within an organised system for distance selling, whereby exclusive use is made of one or more means of remote communication.
Article 2 - Company identity
Company name: MdBeats
Trade name: By Kept
Chamber of Commerce number (KvK, the Netherlands): 78147271
VAT number: NL003293009B81
Customer service email: info@bykept.com
Business address: Doejenburg 144K, 4021 HR Maurik, The Netherlands
Article 3 - Applicability
These terms and conditions are applicable to every offer made by the company and to every distance contract and order concluded between the company and the consumer. Before a distance contract is concluded, the text of these terms is made available to the consumer on this website.
Article 4 - The offer
If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. Obvious mistakes or errors in the offer do not bind the company.
Article 5 - The agreement
The agreement is concluded, subject to the provisions of Article 4, at the moment the consumer accepts the offer and meets the corresponding conditions. Once the consumer has accepted the offer electronically, the company confirms receipt of the acceptance of the offer electronically. The company takes appropriate technical and organisational measures to protect the electronic transfer of data and ensures an SSL-encrypted checkout environment.
Article 6 - Right of cancellation
When purchasing products, the consumer may have a statutory period within which the contract can be cancelled, depending on the consumer's country of residence; for example, consumers in the United Kingdom have a statutory cancellation period of 14 days after receipt of the goods. By Kept voluntarily applies a return window of 30 days from the delivery date for all customers, in accordance with our Return and Refund Policy. During this period, the consumer will handle the product and packaging with care and will only unpack or use the product to the extent necessary to assess whether they wish to keep it. This article does not limit any mandatory statutory rights the consumer has in their country of residence.
Article 7 - Costs in case of cancellation or return
If the consumer makes use of the right of cancellation or of the voluntary 30-day return window, the cost of returning the goods is borne by the consumer, except where the item received is defective or incorrect. If the consumer has paid an amount, the company will refund this amount as described in the Return and Refund Policy.
Article 8 - Exclusion of the right of return
The following products are excluded from return, where this has been clearly stated in the offer before the agreement was concluded: products that have been created or personalised according to the consumer's specifications, and products that by their nature cannot be returned for reasons of hygiene once used.
Article 9 - Prices
The prices of the products offered are not increased during the period of validity stated in the offer, except for price changes resulting from changes in VAT rates. All prices are displayed and calculated in euros (EUR). Prices include VAT where applicable. Orders delivered to destinations outside the European Union may be subject to local import duties or taxes, as described in our Shipping Policy. Prices stated on the website are subject to printing and typing errors; no liability is accepted for the consequences of such errors.
Article 10 - Conformity
The company undertakes that the products conform to the agreement, to the specifications stated in the offer, to reasonable requirements of reliability and usability, and to the statutory provisions and government regulations existing on the date the agreement was concluded. This does not affect the statutory conformity rights the consumer has under the law of their country of residence.
Article 11 - Delivery
The company will take the greatest possible care when receiving and executing orders for products. The place of delivery is the address that the consumer has communicated to the company. Delivery times and destinations are described in our Shipping Policy. A stated delivery time is an indication and not a strict deadline. The risk of damage or loss of products rests with the company until the moment of delivery to the consumer, unless explicitly agreed otherwise.
Article 12 - Payment
Unless agreed otherwise, the amounts owed by the consumer are to be paid at the moment the order is placed, via the payment methods offered in the checkout. The consumer has the duty to report inaccuracies in payment details provided to the company without delay.
Article 13 - Age requirement for knives
Some of our products are kitchen knives. By ordering a product that includes a knife, you confirm that you are at least 18 years of age. Where required by the law of the destination country, the carrier may verify the age of the recipient upon delivery.
Article 14 - Complaints procedure
Complaints about the execution of the agreement must be submitted to the company within a reasonable time, fully and clearly described, after the consumer has discovered the defects. Complaints can be sent to info@bykept.com. Complaints submitted to the company will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the company will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
Article 15 - Disputes and governing law
Agreements between the company and the consumer to which these terms and conditions relate are governed by Dutch law, including where the consumer resides abroad. This choice of law does not deprive the consumer of the protection afforded by mandatory provisions of the consumer protection law of the country in which the consumer has their habitual residence.
Article 16 - Personal information
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed on this website.
Article 17 - Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order. We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation pricing information, except as required by law.
Article 18 - Changes to the terms of service
You can review the most current version of the terms of service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.
Contact
Questions about these terms of service can be sent to info@bykept.com.
By Kept — MdBeats
Doejenburg 144K, 4021 HR Maurik, The Netherlands
Company registration number (KvK): 78147271
VAT number: NL003293009B81
Email: info@bykept.com