Shipping policy
Shipping Policy
We want your order to reach you quickly and reliably. Below you will find everything you need to know about how orders are processed and delivered.
Processing and delivery times
Orders are processed within 1 to 3 business days (Monday to Friday). After dispatch, delivery times depend on your destination:
- United States, United Kingdom and Canada: transit time is typically 5 to 12 business days. In most cases you will receive your order within 6 to 15 business days in total.
- Australia and New Zealand: transit time is typically 7 to 15 business days. In most cases you will receive your order within 8 to 18 business days in total.
You will receive a tracking code by email as soon as your order has been dispatched.
Our processing team works Monday to Friday. We stop processing orders on Friday at 17:00 (CET, Amsterdam time) and resume on Monday at 09:00 (CET, Amsterdam time). Orders placed after the Friday cut-off or during the weekend are processed the following Monday.
Shipping costs
Shipping is free on all orders, with no minimum order value. All products are delivered to your home at no delivery charge. All amounts are displayed and calculated in euros (EUR).
Where we deliver
We currently deliver to addresses in the United States, the United Kingdom, Canada, Australia and New Zealand.
Customs and import charges
Orders shipped to destinations outside the European Union may be subject to import duties, taxes or handling fees levied by the destination country. Where such charges arise, they are determined by and payable to the local authorities and are the responsibility of the customer. Customs processing can occasionally extend the delivery time indicated above.
Placing an order
Add the chosen item to your cart, check that you have selected the correct variant and proceed to checkout. Enter your shipping details carefully: a correct address helps us deliver your order without delay. All payments are processed in an SSL-encrypted checkout environment.
Tracking your order
As soon as your order has been dispatched, we will send you the tracking details so you can follow the shipment. If the tracking link does not work or you have questions, our customer service team is happy to help.
Order marked as delivered but not received
Once the carrier confirms that a parcel has been delivered to the address provided with the order, the order is considered completed. If the tracking shows the parcel as delivered but you have not received it, we ask you to:
- Check the shipping address in your order confirmation.
- Ask neighbours, family members or the building manager whether the parcel was accepted on your behalf.
- Contact the carrier directly for more detailed delivery information.
Although we are not liable for parcels lost or stolen after delivery confirmation, we understand how frustrating this can be. We are happy to help by providing the tracking details and supporting you in opening an investigation with the carrier.
Contact
Need help? Contact our customer service team at info@bykept.com. Our team is available for you 7 days a week. Estimated response time: within 24 hours.
Customer service hours (CET, Amsterdam time):
Monday to Friday: 9:00 to 20:00
Saturday: 9:00 to 18:00
Sunday: 9:00 to 18:00
By Kept — MdBeats
Doejenburg 144K, 4021 HR Maurik, The Netherlands
Company registration number (KvK): 78147271
VAT number: NL003293009B81
Email: info@bykept.com